Q1) Do we provide refund/ replacement for orders in case of transit damage?
Ans: In case of any transit damage, we are not willing to provide any replacement/ refund of orders. Instead of replacement, we will connect with our transport partner to initiate the process of reimbursement/ claim amount. The reimbursement amount will depend upon invoice value and condition of the damaged product.
Q2) What is the process to claim reimbursement of shipments in case of transit damage?
Ans: The customer is requested to share the following details:
•CCTV recording or video/ images at the time of opening of the box.
•Internal/external damage images of the shipment.
• The actual number of quantities of the damaged materials.
• Needs to make remarks on POD at the time of delivery if material is received at damaged condition and the same has to be informed us within 48hrs after delivery.
Q3) What is our cancellation/ refund/ replacement policy?
Ans: Cancellation/ refund/ replcement:
a. Pre-delivery:
(i) if requested within 24hrs of order confirmation (before dispatch)-100% refund
(ii) if requested after 24hrs: NO REFUND
b. After delivery-
(i) if requested after identifying transit damage- refund amount to be decided by Client's shared pictures, no replacement.
(iii) if requested due to change-of-mind - NO REFUND, NO RETURN.